Shipping policy

Shipping Policy

Order Processing

Orders are processed within 1–3 business days after payment has been received.

Processing times may be slightly longer during busy periods or holidays.

Shipping

Estimated delivery times:

  • United Kingdom: 5–10 business days
  • Europe: 7–15 business days
  • International: 10–20 business days

Delivery times are estimates only and are not guaranteed.

Tracking

Where available, tracking information will be sent once your order has been dispatched.

Delays

We are not responsible for delays caused by customs, postal services, weather, or circumstances outside our control.

Incorrect Addresses

Customers are responsible for providing the correct shipping address.

If an incorrect address is supplied, please contact us immediately at:

contact@ficusstore.co.uk